Shipping policy
Order Processing
All orders are processed within 1–2 days after the order is placed.
You will receive a confirmation email once your order has been placed and a shipping confirmation email as soon as your package has shipped.
Shipping Times
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Standard Shipping: 3–7 business days
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Expedited Shipping: 2–4 business days
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Priority Shipping: 1–3 business days
Shipping times are estimates and may vary based on your location and external factors.
Tracking Your Order
Once shipped, your tracking info will be emailed to you.
Tracking updates may take 24–48 hours to appear after your order leaves our facility.
If your tracking shows “delivered” but you did not receive your order, please check:
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Your mailbox or parcel locker
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With household members/neighbors
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With your local post office
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24–48 hours after the “delivered” scan, as carriers sometimes mark early
If you still cannot locate your package, contact us at calmrootnutrition@gmail.com.
Address Changes
If you entered the wrong address, please email us immediately at
calmrootnutrition@gmail.com.
We can update addresses before your order ships.
Lost, Stolen, or Damaged Packages
If your order arrives damaged, please email us with:
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Your order number
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Photos of the product and packaging
If a package is lost or stolen, we will work with the carrier to investigate and provide a solution.
Incorrect or Missing Items
If your order arrives with missing or incorrect items, contact us and we’ll correct the issue immediately.